Website & Technical Questions

Questions about using our website and online application

How do I recover my username and password?

Using the tools on the website, located here, you can have your username sent to your e-mail account.

Using a combination of your username and the answer to your secret question, you can reset your password.

NOTE: The website is case sensitive, so make sure you type your answer exactly the way you did when you created your account.

If these tools fail, you can e-mail the webmaster using our contact form and request that your username and secret answer be sent to you.
This e-mail must include a) Your full name b) Your home address and c) your date of birth.

The webmaster and INROADS technical support cannot supply you with your password, only your username and secret answer.

I received a page that says “We were unable to determine your status.” What should I do?

You should first contact the office you applied to, using the office list located on the home page or the contact INROADS form.

Then, if they suggest, you should use our contact form to reach the webmaster with your username, your full name, and let them know that you are unable to access your status page due to the system being unable to determine what your status.

What should I do if I experience technical difficulty with the INROADS website?

First, you need to make sure that you are using Internet Explorer 7.0 or higher (8.0 recommended), the latest version of Firefox, Safari or Chrome (AOL is not recommended) then you should clear out your temporary Internet files and history, reboot your system and attempt to access the web site again.

If you continue to have the same issue after following the steps above please use our contact form to send an e-mail to the webmaster and include:

The issue you are having
The exact error message (if any) you are receiving
The web browser you are using
The operating system you are using
If this is a personal, work, or school computer
If you are behind a firewall, proxy server, or DSL / Cable router
If you are dialed up, using DSL / Cable, or on a company / school network

This information will assist our technical support staff in resolving your issue.

Why is the MAPP test information not accessible from my status page?

Your account in the INROADS system must have a status of Talent Pool before the link for the MAPP test will be active. This setting must be made by your INROADS staff representative.

If you have been informed that you need to take the MAPP test yet your link does not appear on your status page, please contact your staff representative and discuss this with them. They can assist you in determining why the link is not available.

I cannot get past the first page of the application process!

If you are unable to access the second page of the INROADS application follow these steps:

Make sure you are using a compatible browser (Including: Internet Explorer 7.0 or higher, the latest version of Firefox (or a browser that is compatible to these)
Clear your temporary Internet Files (the browser's cache)
Clear the browser's history file
Reboot your system
Attempt to access the application process again.

Many of the issues with the application come from the use of a non-compatible browser. The browser that comes with AOL and MSN are not recommended for use with the INROADS website.

If you continue to have the same issue after following the steps above please use our contact form to send an e-mail to the webmaster and include:
The issue you are having

The exact error message (if any) you are receiving
The web browser you are using
The operating system you are using
If this is a personal, work, or school computer
If you are behind a firewall, proxy server, or DSL / Cable router
If you are dialed up, using DSL / Cable, or on a company / school network